I really wonder what does the agency fees cover apart from providing the maids bios to prospective employers. My existing agency has the CASETrust certification but has yet to live up to being able to provide a decent service.
Countless times that I had contacted them to find out about the status of my replacement maid entry, they tell me that it is in the process. The promise was 2 weeks, then it was before Christmas. Just before Christmas, I called them to ask exact date then they told me that the maid is unable to come in due to some immigration problems and I didnt hear back from them.
Christmas came and gone and I still did not get any response from them. So I have to follow up with them again and again. Then I got another date which again was just another date. There were so many dates and I still didnt see my maid. The last date that I was given was 18 Jan. This was after I sent the agents an sms asking them for their boss' name so I can deal directly with him/her!
Just the other day there was a report on the news that sometime this year, the agencies must refund 50% of the agency fees to the employers if the agents do not match the maid with the employer requirements. I think this is a good move especially when the agents just want to dump their transfer maids/push their bios without really giving it much thought to the employer's requirement.
I am hoping that this will really take effect as it is really time consuming and expensive to change maids!
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